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frequently asked questions


When will I receive my prescriptions?

  • You'll receive your prescriptions approximately a week before your
    appointment. We'll send you an email confirmation once they've been sent
    to your preferred pharmacy. If your procedure is scheduled for the same
    day as your appointment or within a week of your consultation, we'll
    ensure your prescriptions reach your pharmacy before your procedure.

If my referring dentist sent x-rays, why do I need to take a CT?

  • While X-rays provide a good initial view, a dental CT scan offers a more
    comprehensive 3D view of your dental and skeletal structures. This
    advanced imaging helps our doctors assess bone levels, nerves, sinuses,
    and other anatomical details crucial for planning your treatment effectively,
    particularly for procedures like implant dentistry.

How much radiation does the CT machine expose me to?

  • The radiation exposure from our cone beam CT scan (CBCT) is minimal,
    equivalent to spending a day in the sun. In fact, the amount of radiation is
    significantly less than what you'd receive during a cross-country flight from
    SFO to JFK, according to the manufacturer's specifications.

If I had a CT done a couple of months ago here, why does the doctor want to take a new one?

  • Our goal is to ensure the most accurate and up-to-date information for
    your treatment. Changes can occur rapidly in oral health, so having recent
    data, typically within 30-90 days of your appointment, helps us provide you
    with the best care possible.

I had a CT scan done at another office. Why won’t your office accept this

  • To safeguard against potential cyber threats, our IT protocols prohibit the
    acceptance of external CT scans due to the risk of malware. However,
    we'll conduct a new scan for you at no additional charge to ensure your
    safety and provide accurate treatment.

Where is my Zoom link? I haven't received it/When do I get my link?

  • Your Zoom link will be emailed to the address outlined in your chart,
    approximately a week before your appointment. If you haven't received it
    and your virtual appointment is within the next 72 hours, please contact
    your treatment coordinator or reach out to our office for assistance.

Do you accept my insurance?

  • We accept all PPO insurances and are currently in network with Metlife
    PPO and Delta Dental PPO.

How much is a consultation?/How much does my insurance cover for my consultation?

  • Our standard consultation fee is $200. Closer to your appointment, we'll
    verify your insurance coverage to determine what portion, if any, your
    insurance may cover for the consultation.

What are the fees for any given treatment?

  • The specific fees for your treatment will be determined after consulting
    with our doctors and formulating a treatment plan tailored to your needs.
    In some complex cases, a treatment plan may be provided later if
    consultation with other specialists, such as your general dentist,
    endodontist, or orthodontist, is necessary.

Why am I filling out the same forms I filled out when I got my first surgery?

  • For each NEW procedure, we require signed consent forms from patients
    as part of the standard of care. These forms indicate your consent for a
    new procedure and are essential for ensuring your safety and
    understanding of the treatment process.

I'm feeling sick. Can I still come to my appointment?

  • If you're feeling unwell, please inform us as soon as possible so we can
    reschedule your appointment for a more suitable time.


I see white spots on my surgical area. What is this?

  • White spots may indicate the presence of a membrane or protective
    barrier used during a bone graft, or they could be a normal part of the
    healing process. If you have concerns, please contact our office, and we
    can assess the situation either through a photo or an in-person evaluation.

There are bone graft pieces falling out of my extraction site. What should I do?

  • In cases where bone grafting is performed, it's not uncommon for some
    graft material to become dislodged, especially if the gum tissue over the
    extraction site isn't completely closed. Typically, this is not a cause for
    concern as we often place additional graft material during surgery.
    However, if you're worried, please reach out to our office, and we'll
    schedule a follow-up visit to assess the situation.

I feel bone spicules. Is this normal?

  • Bone spicules, or small fragments of bone, may be noticeable after an
    extraction. While they're usually not indicative of poor healing if they
    cause discomfort, please inform your doctor, and they can discuss
    options, which may include allowing them to resolve naturally or surgically
    reducing them if necessary.

I’m feeling a loose suture. Is this normal?

  • Some sutures we use are designed to dissolve within a few days. If you
    notice loose sutures after four or more days following your procedure, it's
    typically considered normal. However, if you have any concerns or
    questions, please don't hesitate to contact our office for clarification.

How many days should I expect for bruising and swelling?

  • Swelling typically peaks at around 72 hours post-surgery and gradually
    subsides afterward. If swelling worsens after this time or if you have any
    concerns, please reach out to us. Bruising, like any other bruise, may take
    1-2 weeks or more to heal fully, depending on the extent of the procedure.
    While bruising is usually normal, if you have any concerns, please don't
    hesitate to contact us.

When can I start brushing/flossing again?

  • You can resume normal brushing the day after surgery, but avoid the
    surgical site for 1-2 weeks. Flossing can be resumed after 2 weeks of
    healing, but take care not to force the floss into the gums at the surgical
    site. Complete healing of your gum tissue may take 4-6 weeks following

When can I use a straw?

  • You can typically use a straw 1-2 weeks after surgery to minimize any risk
    of dislodging blood clots or causing complications at the surgical site.

Can I work out after having surgery or how long do I have to wait?

  • It's advisable to refrain from vigorous exercise for the first 72 hours post-surgery to allow for adequate healing. After this period, you can gradually
    reintroduce light activities such as brisk walking or yoga. However, it's best
    to avoid activities like running or weightlifting for at least one week
    following your surgery. Always consult with your doctor before resuming
    physical activities to ensure it's safe for your specific situation.

Can I eat hot foods/drink hot coffee/tea?

  • In the immediate aftermath of surgery, it's recommended to stick to foods
    and liquids that are at room temperature to avoid any discomfort or
    irritation at the surgical site. Hot and spicy foods may cause pain or
    burning sensations. You can typically reintroduce hot foods and
    beverages into your diet after 1-2 weeks post-surgery, depending on your
    comfort level and recovery progress. Listen to your body and proceed

How long is the downtime from my procedure?

  • The duration of downtime varies depending on the type and complexity of
    your procedure. In general, most procedures require 1-3 days off work to
    allow for rest and recovery. Avoid heavy lifting for at least one week
    following surgery, and follow any specific instructions provided by your
    doctor. For more extensive procedures like "Teeth-in-a-day," we typically
    recommend a week of downtime. Your doctor will provide you with specific
    guidance based on your individual circumstances.

Is it safe to use my night guard/Invisalign/CPAP machine?

  • Ask your doctor before your procedure. Bring your night guard, Invisalign
    trays, or removable temporaries for adjustments if needed.

accepted insurance

At the Ueno Center, we accept all insurances and are in-network with Delta and Metlife. Please be aware that your dental insurance may be restricted and designed to cover only a limited portion of treatment. Dental insurance is not and never has been a guideline for quality and effective care. Your doctor will devise a treatment plan that he/she feels is in the best interest of your health. Please provide the details of your insurance plan prior to your visit so we can ensure that our staff’s ability to maximize your benefits. We also bill most medical insurances! Please ask our financial coordinator for more details.
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We Accept:

✓ Cash or Check: Personal check, cashier’s check, or cash.
✓ Credit Cards: Visa, MasterCard, Discover, or American Express.
✓ FSA or HSA: Flexible Spending Account or Health Savings Account
✓ Extended Payment Plans: Speak with our financial coordinator today!

Please note: Payment is due at the time of service.

As a courtesy to you, we will bill your insurance company and track claims. Please keep us informed of any changes to your insurance plan. You are responsible for the fees charged by our office, no matter what your insurance coverage may be. Most insurance companies should respond to the claim within four to six weeks. Any remaining cost is your responsibility.